Privacy Policy

1. Information We Collect

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from third parties.

1.1 Information You Provide to Us

When you use the Platform, you may provide:

Account information

Name, email address, password, role (e.g., teacher, student, admin), organization/school name, and any other profile details you choose to share.

Billing & subscription information

If you subscribe to a paid plan, we may collect billing details such as your name, billing address, and limited payment information.

Note: Full payment card details are typically processed by our third-party payment processor (e.g., Stripe) and not stored directly by us.

Course & lesson content

Any text, files, attachments, images, videos, quizzes, exams, and other materials you upload or create within classrooms, courses, and lessons ("User Content").

Prompts & AI inputs

Questions, prompts, or other inputs you provide to generate course outlines, lesson plans, and other AI-generated content.

Support and communication

Information you provide when you contact us, including support requests, survey responses, or feedback.

1.2 Information We Collect Automatically

When you use the Platform, we may automatically collect:

Usage data

Pages viewed, features used, time and duration of sessions, links clicked, error logs, and other analytics about how you interact with the Platform.

Device & technical data

IP address, browser type, operating system, device type, language preferences, and other technical identifiers.

Cookies and similar technologies

We use cookies, web beacons, and similar technologies to remember your preferences, maintain your session, and analyze usage. You can manage cookies through your browser settings, but some features may not function properly if cookies are disabled.

1.3 Information from Third Parties

We may receive information about you from:

Integration partners (e.g., learning management systems, identity providers, or single sign-on tools) when you connect Plaibx.ai to other services.
Payment processors to confirm payments, prevent fraud, or handle disputes.
Referrals or invitations if another user invites you to a classroom, course, or organization on Plaibx.ai.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve the Services – Operating the Platform, creating and maintaining accounts, delivering features, generating AI suggestions, and improving overall functionality and performance.
To personalize your experience – Tailoring content, AI outputs, and recommendations based on your settings, role, subject areas, and usage patterns.
To facilitate collaboration – Allowing users to share classrooms, courses, and lessons with students, colleagues, and organizations, based on the permissions you or your admin set.
To communicate with you – Sending transactional emails (account changes, billing notices, security alerts), responding to your messages, and providing customer support.
To develop and enhance our product – Analyzing usage and performance data, troubleshooting issues, and building new features and workflows.
To maintain security and prevent misuse – Detecting and preventing fraudulent or unauthorized activity, enforcing our Terms of Service, and protecting the rights and safety of users and Plaibx.
To comply with legal obligations – Meeting our legal, regulatory, tax, and accounting obligations.

We may use aggregated or de-identified information (which cannot reasonably be used to identify you) for research, analytics, and business purposes.

3. How We Use AI and Your Data

Plaibx.ai uses AI models to help generate course outlines, lesson content, and other educational materials.

Your prompts and content

When you provide prompts, instructions, or content, we send that data to our AI models to generate responses and suggestions.

Model providers

We may use third-party AI providers and infrastructure. Where we do, we aim to ensure those providers handle data in accordance with appropriate contractual and security requirements.

Improving AI quality

We may use aggregated, anonymized, or de-identified data to improve the accuracy, safety, and usefulness of our AI models. When possible, we avoid using information in a way that identifies you or your students.

If you are an organization administrator and require specific data-handling controls, please contact us so we can discuss options appropriate for your environment.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on one or more of the following legal bases:

Contract – to provide the Services under our agreement with you.
Legitimate interests – to operate, improve, and secure our Services in a way that is proportionate and respects your privacy.
Consent – where required by law (e.g., for certain cookies or marketing communications).
Legal obligation – to comply with applicable laws and regulations.

5. How We Share Information

We do not sell your personal information. We may share information in the following situations:

Service providers – With trusted vendors who provide services such as hosting, payment processing, analytics, email delivery, customer support, and AI infrastructure. They only process your data on our behalf and under our instructions.
Within organizations and teams – If you are part of a school, company, or other organization, your information and content may be visible to other members of that organization, depending on the roles and permissions set by your admin.
Business transfers – If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to notify you of any such change.
Legal and safety reasons – If required by law, regulation, or legal process, or if we believe in good faith that disclosure is reasonably necessary to protect the rights, safety, or property of Plaibx, our users, or the public.
With your consent – When you explicitly authorize us to share your information or connect Plaibx.ai with another service.

6. Data Retention

We retain your information for as long as necessary to:

Provide the Services;
Maintain business records;
Resolve disputes;
Enforce our agreements; and
Comply with applicable legal obligations.

You may be able to delete specific content (e.g., courses, lessons, or attachments) within the Platform. In some cases, copies may persist in backup archives for a limited time, which are kept for security and continuity purposes.

7. Data Security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

If you believe that your account or data has been compromised, please contact us immediately at the email address listed in the "Contact Us" section below.

8. Children's Privacy

Plaibx.ai may be used in educational settings that involve students, including minors.

Accounts created by adults

Our Services are generally intended to be set up by adult educators, administrators, or parents/guardians. Students may be invited to access specific content under adult supervision.

Parental and school control

Where required by law (such as under COPPA in the United States), it is the responsibility of the educational institution or the adult user to obtain any necessary parental consent and to manage student accounts and data appropriately.

If you believe we have collected personal information from a child without appropriate consent, please contact us and we will take steps to remove that information.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

Access – Request a copy of the personal information we hold about you.
Correction – Ask us to correct inaccurate or incomplete information.
Deletion – Request that we delete your personal information, where legally allowed.
Restriction – Ask us to restrict certain processing of your information.
Portability – Request a copy of your information in a structured, commonly used, machine-readable format.
Objection – Object to processing based on our legitimate interests, in certain circumstances.
Consent withdrawal – Where processing is based on your consent, you can withdraw that consent at any time.

To exercise these rights, you can contact us using the details in the "Contact Us" section. We may need to verify your identity before fulfilling your request. Some rights may be limited if fulfilling them would interfere with others' rights or with legal obligations.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

10. International Data Transfers

Plaibx.ai may process and store information in countries other than the one where you are located. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we implement safeguards such as standard contractual clauses or other legal mechanisms to help protect your information when it is transferred internationally.

11. Third-Party Services and Links

The Platform may contain links to third-party websites or allow integrations with third-party tools (such as LMS platforms or authentication providers).

This Privacy Policy does not apply to those third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the Platform or by email.

Your continued use of the Services after any changes become effective signifies your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, you can contact us at:

Plaibx.ai

Email: support@plaibx.com

Address: Plaibx.ai, Privacy Team